What are your lead times?
-For our metal kick plates: They typically ship in 6-8 business days for small orders with basic options. For large/custom orders or options such as countersunk holes & screws, the lead time will be 8-10 business days.
-Brass Accents: These products typically ship in 3-5 business days. Custom orders have a lead time of 2-3 weeks.
-Pawling: These products typically ship in 3-5 business days. Custom orders have a lead time of 3-4 weeks.
-Please keep in mind that these lead times are approximate.
Do you charge sales tax?
-Yes, for the states listed below we are required to charge sales tax.
AZ, CA, CO, GA, IL, IN, MA, MD, MI, MN, NC, NJ, NY, OH, OK, PA, SC, TN, VA, WA & WI.
-If you or the project is tax exempt, please contact us prior to order placement so that we can adjust your account so that you are not charged sales tax.
How do I check the status of my order or track a shipment?
-If you have created an account on our website, you will be able to login and see the status of your order and tracking info if it has shipped.
-If you have not created an account (checked out as a guest) or if you have any questions about your order, please call us at 800-517-1056 or send an email to firstname.lastname@example.org
What forms of payment do you accept?
-We accept all major credit cards (Visa, MasterCard, Discover and American Express) as well as PayPal and Amazon Pay.
-We also can accept payment through wire transfer or by check (payments by check must be received before the order is processed). Please contact us prior to placing an order if you intend to pay by check or wire transfer.
-Purchase Orders: We accept all Government, Military and Public School purchase orders for NET 30 Terms. Otherwise, we only accept purchase orders from approved entities.
How do we get set up terms so that we can issue a purchase order?
-We offer terms for customers that order frequently with us as a convenience (on approved credit).
-If you are interested in opening an account with us, please contact us for details and we will be happy to assist you.
What is your return policy?
-You can view our return policy here. We strive to make returns as seamless as possible as we know your time is important and your business is important to us.
What do I do if my order is damaged or incorrect?
-Every now and then we have a report of an order damaged during shipping. While it is a very small percentage our orders, stuff happens. When you receive your shipment, please inspect the box carefully. If it looks like there is exterior damage to the packaging, please ask the driver to wait while you inspect the actual product. If there is damage, please refuse the shipment and call us right away at 800-517-1056, so we can get replacements to you as soon as possible.
-Please take photos of any damaged items and the packaging/crate as that will help to get the matter resolved much more efficiently.
-If you have received an incorrect product, please contact us as soon as possible and we will work with you on getting the correct products to you and assist you with the return of the items.